Easy Returns

Returns are easy with our online returns centre. While most items can be returned for a refund or replacement within a 15-day return window, return policies may be different across product categories. Please check the Texcads Returns Policies for details on the returns policies of specific product categories. You can request a return or a refund if the product is not as described, in a bad condition or damaged or missing parts.

Genuine Products

Texcads are committed to sell only genuine products to customers. All products listed on texcads.com are confirmed with manufacturers as an agreement to sell only genuine products.

Secure Payments and Safe Ordering

texcads.com understands that you care about how information about you is used and shared. We appreciate your trust in us to do that carefully and sensibly. Your privacy is important to us, and we work to keep your information secure.

How Secure Is Information I share with Texcads?

Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information, in addition to maintaining the security of your information as per the International Standard IS/ISO/IEC 27001 on “Information Technology-Security Techniques- Information Security Management System-Requirements”.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. We use Credit card, debit card & PayPal as the payment options to accept payments for the sold goods and services on texcads.com. As based on the agreement, we may share personal information including email address as mentioned in their policies. Data sharing as only used for the improvements in services and not for any kinds of promotional purposes

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.

Visit the Returns Support Centre to initiate returns.